Challenging Dialogues
From Discomfort to Resolution, Empowering Growth in Difficult Dialogues
Program Duration:
One Day
Target Audience:
Everyone in the organization
This program is designed to equip individuals with the skills essential for navigating difficult conversations, exploring emotional intelligence, and honing active listening and assertiveness.
Including conflict resolution techniques and cross-cultural communication, with practical role-playing exercises to fortify learning.
This program is not just about theory; it's a dynamic blend of interactive sessions, real-world applications, and personalized feedback.
Participants will leave with increased confidence in handling tough conversations, enhanced communication skills, increased emotional intelligence, a deeper understanding of conflict resolution, and actionable strategies for fostering collaboration even in the face of conflict.
01
Introduction
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Defining difficult conversations.
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Identifying common triggers and challenges.
04
Emotional Intelligence
in Difficult Conversations
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Recognizing and managing emotions.
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Developing emotional resilience.
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Role-playing scenarios to apply emotional intelligence.
07
Building Lasting
Relationships
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Nurturing relationships after difficult conversations.
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Strategies for rebuilding trust.
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Group discussions on cultivating positive workplace relationships.
02
Communication
Styles
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Assessing personal communication styles.
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Understanding diverse communication approaches.
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Group activities for self-awareness.
05
Conflict Resolution
Techniques
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Exploring collaborative conflict resolution models.
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Techniques for de-escalation.
03
Active Listening &
Non-Verbal Communication
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Importance of active listening.
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Non-verbal cues and their impact.
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Practical exercises for enhancing listening skills.
06
Assertiveness &
Constructive Expression
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Building assertiveness skills.
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Expressing needs and concerns effectively.
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Practical exercises for assertive communication.
The most important thing in communication is hearing what isn't said." - Peter Drucker